AUCTION FAQS

In order to place a bid on an auction item, you must first create an account on this website. You can do so by clicking on the account icon in the upper right corner of any page.

GRO FIT PARTY FAQS

You may bring water and a face/hand towel. You may also bring ankle weights or attached-hand weights. Refreshments are always on sale. Water bottles are not allowed on the event/exercise floor (near your or anyone else's feet).

Whether there is a theme or not, we encourage participants to wear comfortable clothing, suitable for exercise. All clothing and accessories should be safe for you and those around you.

You do not have to adhere to the top-level theme in order to attend. We always give second-level dress code guidance in each event description.

Gro Fit Parties can be fun for the entire family, hence there are no age limits or explicit minimum. However, we do ask that if you are bringing a child, you use discretion keeping the temperament and age of that child in mind, knowing that Fitness Parties can be fast paced with quite a number of adults moving around in an exercise capacity. Strollers are not allowed on the event/exercise floor.

All Gro Fit Parties, unless explicitly stated, are co-ed. All are welcome.

Some Gro Fit Parties stream live (are virtual). Check each event description for more information.

Yes, we offer sponsor opportunities. For more information, send an inquiry to sponsor@grofitparty.com.

Yes, we offer vendor slots. For more information, send an inquiry to vendor@grofitparty.com.

LIVE SHOPPING FAQS

During a scheduled live, log on to our website and go to the LIVE STREAMING page. The link is located on the menubar.

To get notified of LIVE STREAMING events such as shopping, classes or webinars, join our email list (form located at the bottom of every page). Also, every event will be posted on the website on the streaming and/or events page.

SHOP LIKE A PRO:

It's EASY, just tune in and shop.

1. No registration required to participate.
2. Add items to your cart and checkout (on the left) without leaving the LIVE SHOPPING session.
3. Ask questions and interact.

Yes, you can edit your cart during a live stream.

Sometimes there is a system delay that can result in an item getting sold out, which in turn, your order may have to be cancelled.

MISCELLANEOUS FAQS

For safety during shipping and to preserve battery life, a clear and red plastic tab is placed visibly between the batteries, just pull that plastic tab out and the LED product will become functional.

POLICY FAQS

Promotional coupons are limit one per customer and cannot be combined with other offers. Coupons are not valid for purchase of gift certificates, gift cards or in-store services. If your coupon is not working, please double check that it has been entered correctly. Most coupons have restrictions and are available for only a limited time. If you're having a problem with a code, please send us an e-mail.

Orders are shipped in the order they are received and usually within 72 hours. Shipping times are strictly based on the courier; however, domestically, orders can be delivered in as little as 1 day, up to 5 days. An email notification will be sent to you once your order is shipped with your tracking number and shipping courier.


Depending on where you are in the world, we use USPS, UPS or DHL.

Free shipping $75 and up, applies to U.S.A./Domestic shipping.

We are not responsible for any packages that are lost, stolen or damaged after it leaves our warehouse.


Please contact the respective shipping courier for claims.

SIZING FAQS

CLICK HERE FOR OUR SIZING GUIDE

Using a measuring tape:
Shoulders: 
Start at the tip of one shoulder and measure in a circle all the way around to your other shoulder. Keep the measuring tape high up around your shoulders so it almost slips off. You may need to have someone help you take this measurement.
Bust: Measure at the fullest part of the bust.
Under-Bust: Measure around the rib cage right under the bust.
Waist: Measure circumference at the narrowest part (natural waistline).
High Hip: Measure the protruding point of your hip bones, approximately 3" below your natural waist.
Low Hip (Hips): Measure the widest part of your hip, approximately 8" below your natural waist.
Inseam: Measure the inside of your leg, from crotch to the top of your shoe. Or, measure a similar style of trouser/pants that you know fit you well.
Sleeves: Measure from the center of the back of the neck, across the shoulder to the elbow and down to the wrist.

CLICK HERE FOR OUR SIZING GUIDE

If you do not see your size listed for a particular item, that means that item either is not available in that size, it is sold out or only available by special order. If you want to inquire about when/if it will be stocked you may email us at shop@grofitparty.com.

SWEAT AND SHAPE SOIREE FAQS

Use this text to answer questions in as much detail as possible for your customers.

WHOLESALE / BUSINESS ORDER FAQS

Yes, we gladly support our customers who choose to purchase wholesale orders from us.

At this point, we don't offer samples to try before you buy. We're confident you'll love our products as much as our retail customers do.

We accept credit cards, Shop Pay and Meta Pay. As a business customer, if you would like to explore other options, send us an email at resell@sweatandshape.me.